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Prologue:

This is a report of the return segment of a trip that I took at the end of March. At the last minute LH decided to delay this flight by 3 hrs due to mechanical reasons. Since the delay was 3 hrs or less, I did not qualify for compensation per rule EC 261. Technically the delay had to be more than 3 hrs. .In the end my flight departed at 19:30 (Schd 16:35) and arrived in SFO at 23:20 (Schd 20:35).

Besides the delay the flight was fine with friendly service and decent catering.I enjoyed spending time at the Senator lounge and took advantage of the buffet and shower facilities. It is always a pleasure to connect through MUC which is considered one of the best airports in the world.

On arrival at MUC I went to visit the LH Senator lounges by gates H and K.

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Non Schengen Satellite terminal.

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Senator lounge by H gates.

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Interior.

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Bar

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Neuhaus chocolates.

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Main buffet.

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Dessert menu.

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My lunch.

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Kranski cheese with pretzel and potato salad.

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Mango custard and pancakes with fruit compote.

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LH Senator lounge by K gates.

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Bar.

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Bar connecting to Business lounge.

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Croissants.

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Cheese plate and cold cuts.

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Buffet.

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Breads.

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Yellow curry with vegetables.

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Watercress and beef broth with vegetable julienne and raviolis.

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Vegetable lasagna.

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Let's eat again - watercress soup.

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Salmon lasagna with salad.

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This lounge is great for plane spotting.

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LH A320

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LH A321.

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WC.

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I like the disinfectant dispenser next to the toilet.

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Spacious shower room.

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I took a shower before my flight.

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Plane at the gate.

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Gate area.

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Water for delayed passengers.

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Cookies as snacks. There were crisps but when I arrived at the gate they were all gone.

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Boarding.

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I boarded with the J pax since I was in the upper deck.

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The intimate Y cabin in the upper deck.

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Cabin. I had the aisle seat.

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Emergency door.

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A peek at J cabin in front.

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IFE

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After take off the service began with drinks and pretzels.

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Hot towel before meal service.

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Korean chicken or pasta. I had the chicken and it was delicious.

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Chicken dish.

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Dessert - piece of cake.

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Condiments and cheese.

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French dressing?

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Snacks.

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Meal before arrival. Better than the soup and salad served in J.

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Sausage with potatoes. Much better than the soup and salad served in J.

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Dessert.

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Plate at arrival gate.

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========== Munich Intl Arpt (MUC) - ==========



Security/Immigration efficiency: 9/10
Access and parking: 9/10
Services and activities: 9/10
General cleanliness: 10/10

========== Lufthansa Senator Lounge Satellite Non-Schengen ==========



Staff Service: 9/10
Entertainment: 9/10
Business Center: 9/10
Food: 9/10
Lounge Design: 9/10
Spa and Bathroom: 10/10
Wifi: 10/10

========== Lufthansa - Airline ==========



Cabine comfort: 10/10
Crew: 9/10
Entertainment: 8/10
On-time performance: 2/10
Appetizer: 7/10
Starter: 0/10
Main Meal: 8/10
Main Meal-2: 8/10
Cheese: 8/10
Desserts: 8/10
Alcohols: 0/10
Mid-flight snack: 4/10
Breakfast or light meal before arrival: 8/10

========== San Francisco Intl Arpt (SFO) - ==========



Security/Immigration efficiency: 9/10
Access and parking: 9/10
Services and activities: 9/10
General cleanliness: 10/10

Summary:

The delay was the only negative point about this trip. Otherwise LH performed solidly with a decent product. I enjoyed the lounges at MUC particularly since they seem less crowded than those at FRA.

12 Comments

  • GG_007


    Thanks for sharing this report

    "and arrived in SFO at 23:20 (Schd 20:35)"
    Only few minutes were missing to be able to qualify for compensation.
    But you still could send a claim to LH

    "MUC which is considered one of the best airports in the world."
    By Skytrax ? Lool

    Oh you didn't taste the Chili con Carne !

    The lounge food spread is varied and seems to be good

    "The intimate Y cabin in the upper deck."
    You were lucky to fly the best aircraft in the world (and yes I don't need Skytrax)

    "Korean chicken or pasta. I had the chicken and it was delicious."
    Looks way better than the meal I had on LAX flights

    A rather great flight with LH
    Comfort at its best with Airbus A380 (#NonStopHer)

    See you soon for another report

    Reply
    jetsetpanda
    Hi GG

    "But you still could send a claim to LH"
    - I don't know if that would do anything. When I talked to the agent at the lounge she said that since I was at the lounge I was already being compensated. She advised that i could try but didn't feel very hopeful.

    "By Skytrax ? Lool"
    - You don't agree? :P

    "Oh you didn't taste the Chili con Carne !"
    - Not really my thing.

    "You were lucky to fly the best aircraft in the world"
    - Just good planning. ;) I could have taken LX via ZRH but decided to fly LH just because of the A380.

    I think LH has a very decent product in Y, especially the A380.

    Thanks for your comments.


  • Thomas


    What a great report Adan. I'm aligned for MUC. Thank god you had access to the lounge while you were waiting. Nice lounge indeed. Nice pics. Thanks for sharing your TR with us.

    Reply
    jetsetpanda
    Hi Thomas,

    The pleasure is all mine. ;). Thanks.
  • Casper


    Thanks Adan for your full report. I enjoyed it for sure ! A shame to have been delayed. Did you claim anything ? The lounge is well appointed. See you soon.

    Reply
    jetsetpanda
    Hi Casper,

    No I did not even try to claim anything. Thanks for your comments and advise.
  • Emile


    Hello Adan, thanks for the lovely YTR. MUC is definitely much better than FRA. Such a delay is a pain.

    Reply
    jetsetpanda
    Hi Emile,

    Yes, a pain that is even more irritating considering that I could have received compensation by 1 min. At least LH has a nice lounge to spend some time. Thanks for your comments.
  • Capoune


    Thank you Adan for this nice report.
    The lounge looks very nice and the hard product is decent as you said.
    Unlucky for the delay...

    Reply
    jetsetpanda
    Hi Seb,

    As frequent flyers we should know better, right? C'est la vie. Thanks for your visit.
  • Flyera


    Once again a great report. Thanks so much for sharing your TR.

    Reply
    jetsetpanda
    Hi AAFlyer,

    Thanks for your visit. See you later.

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