You Trip Report

	DATE	FLIGHT NUMBER	SEAT	AIRCRAFT
18 Nov 15	IB 3176	4F	A320
CLASS	VIEWS	LANGUAGE	AUTHOR
Business Class	90391	English ,Spanish	jetsetpanda

Prologue:

In 2015 I did a round the world trip and this segment was part of this itinerary..

After arriving into MAD I went straight to IB Sala Dali. I have been at this lounge before and like its open space and warm tones.

The experience aboard was great and I had one of the best crews that I had the pleasure to fly with. They were friendly and professional with a warm disposition.

Signs to the lounge.

Sala Dali.

We are here.

Contemporary open space.

Interesting decor.

Buffet.

The catering is self serve with packaged salads fruits sandwiches and miscellaneous drinks and other snacks from a refrigerator which gives it more of a homey feel just like being at your own place.

Buffet.

Drink station.

Wine tasting corner.

Wine corner.

Torre de Oña Limited Edition Reserve 2009

interior.

Sleeping room.

Bed.

Plane at the gate.

Gate.

Boarding.

Cabin.

Plane spotting.

IB A340 - a beauty.

Bye MAD.

Take off.

Menu.

I chose the veal burger accompanied by a glass of pineapple juice. The tray was presented all at once and the bread basket was offered to each passenger at the same time. The meal was adequate for the time and length of the flight. I had trouble opening the small bottle of dressing and asked the flight attendant for a replacement. He immediately brought me a basket with bread and more dressings apologizing profusely for the incident.

Salad.

Cutlery.

Veal burger with foie and truffle sauce.

Bread basket.

Tea served with a piece of chocolate.

Landing.

LHR.

========== Barajas Arpt (MAD) - ==========

Security/Immigration efficiency: 8/10

Access and parking: 8/10

Services and activities: 9/10

General cleanliness: 10/10

========== Iberia Dali Lounge ==========

Staff Service: 10/10

Entertainment: 8/10

Business Center: /10

Food: 7/10

Lounge Design: 9/10

Spa and Bathroom: 7/10

Wifi: 10/10

========== IBERIA - Airline ==========

Cabine comfort: 9/10

Crew: 10/10

Entertainment: /10

On-time performance: 10/10

Appetizer: 7/10

Starter: 0/10

Main Meal: 8/10

Main Meal-2: 0/10

Cheese: 8/10

Desserts: 6/10

Alcohols: 0/10

Mid-flight snack: 0/10

Breakfast or light meal before arrival: 0/10

========== Heathrow (LHR) - ==========

Security/Immigration efficiency: 8/10

Access and parking: 9/10

Services and activities: 9/10

General cleanliness: 9/10

Summary:

Comfort wise this was the typical intra-European J cabin with the blocked middle seat. Someone sat at the aisle seat so it was a bit more challenging to exit.

The meal was average and nothing to get excited about. A nice appetizer instead of the salad would have been preferable. The single grape with the cheese seems comical. Dessert was lackluster and pretty ordinary. The veal burger was adequate but did not have any discernible truffle aroma or taste.

The crew was an unexpected surprise. Status was acknowledged and the attentive service provided throughout the flight was top notch. It was a joy to be onboard this flight. I truly felt valued as a customer.

10 Comments

Thomas — May 08,2019

As a VP I hope you received a good care ;)
Thanks Adan for sharing your TR. I did not know about the sleeping room in the lounge.
Reply

jetsetpanda — May 08,2019

Hi Thomas,

Of course, especially when the pax sitting on the aisle seat in my row asked for the same meal that I had and was told that it was out. Oh he was fuming :P

I guess the sleeping room is for connecting transatlantic pax to intra European routes.

Thanks.
Emile — May 08,2019

Thanks Adan for your review. Still the meal looks fine to me. Too bad you did not get the 346 to LHR. Nice YTR.
Reply

jetsetpanda — May 08,2019

Hi Emile.

I think that flight with the A346 departed a bit later and I had an upcoming connection with AY on their new A350 (at the time) in LHR so I did not want to risk it.

Thanks.
Casper — May 08,2019

Gracias Adan for the report. For a 2h flight, the meal is not bad. Thanks again.
Reply

jetsetpanda — May 09,2019

Hi Casper,

IB really delivered with an amazing crew on this flight. The meal could be improved in my humble opinion. That dessert is not a J one for sure. ;)

Thanks.
Capoune — May 08,2019

Hello Adan ans thank you for this report.
The lounge looks nice and the sleeping room is a very good idea!
The meal for this duration is fine!
Thank you for sharing with us
Reply

jetsetpanda — May 09,2019

Hi Seb,

I think the IB lounge has very unique aesthetics but the food could be better. The wine sampling station is a nice idea.

Thank you.
GG_007 — May 09,2019

Thanks for sharing this TR

A beautiful decor for this lounge

"which gives it more of a homey feel just like being at your own place."
You're so poetic : able to see the best even from a simple refrigerator
and from few plastic boxes.

On board you had a good crew, especially as you were talking in spanish

The catering is not appetizing and you confirmed that it was average

See you soon
Reply

jetsetpanda — May 09,2019

Salut GG.

"You're so poetic : able to see the best even from a simple refrigerator
and from few plastic boxes."
- Instead of asking where is the glass I choose to see it as half empty. ;)

"especially as you were talking in spanish"
- that is a definite advantage although I'd prefer to think that it's because of me.

Food is fine for a short haul but not on a long haul one. Besides I always try to eat at the lounges before my flights. ;)

Thanks.

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