Prologue:

Back in September 2016, AA/BA had a sale out of Switzerland. I paid 950€ for the following trip in business:
Basel to London with BA -> No Report
London to Houston with BA
Houston to Chicago with AA > No Report
Chicago to London with AA
London to Basel with BA > No Report

Right after the reset of my Tier Point with British Airways, I wanted to log some TP and avios.

Picture taken upon landing from Basel.

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My boarding pass to IAH. Going through security in LHR T5 is just a joke.. They are supposed to have dedicated premium lane

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I arrived in the lounge and had a coffee to wake up. The night was the shortest in my life. At 1 am I was fully awake.... Go figure why..

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View from the lounge.

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Dinning area.

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I had a pain au chocolat. Not too bad.

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My choice.

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Close to noon the lunch buffet is set up.

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I ordered a beef burger. Don't expect to have a rare or medium burger

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Wow... So First Class.

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Departures..

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B777 and a B747.

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Yes Please take a seat.... It turns out the flight was delayed for more than 1h30 for a tech issue.

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Eventually we were allowed to board.

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The Club World seat.

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What a view.. You can see the take off to our youtube channel: https://www.youtube.com/watch?v=WAi6-ktJp8o

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Slider to avoid direct contact with your neighbor. Not the bed to give meal...

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A stain on my towel.

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Menu..

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IFE. Enough I just complained about the headset.

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I just can't get enough.

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Sub-par kit

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The tray. I enjoyed the prawns.

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While the plate looks good..

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... the meat was too well done. I can't complain since I know it's always the case. Nevertheless it was tasty. The sides were good too.

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Almost there...

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Let's take a nap..

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Good night... I managed to sleep a solid 4 hours.

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Mid snacks.

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2 hours to go.

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The afternoon tea is the most odd thing you can find on BA. I just can't understand why they serve the club sandwiches in that way !! Business Class ??? It was not bad but come on BA...

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========== Heathrow (LHR) - ==========



Security/Immigration efficiency: 2/10
Access and parking: 4/10
Services and activities: 4/10
General cleanliness: 5/10

========== British Airways Galleries First Lounge T5 ==========



Staff Service: 6/10
Entertainment: 3/10
Business Center: 5/10
Food: 4/10
Lounge Design: 0/10
Spa and Bathroom: 0/10
Wifi: 0/10

========== British Airways - Airline ==========



Cabine comfort: 6/10
Crew: 6/10
Entertainment: 7/10
On-time performance: 2/10
Appetizer: 0/10
Starter: 0/10
Main Meal: 0/10
Main Meal-2: 0/10
Cheese: 0/10
Desserts: 0/10
Alcohols: 0/10
Mid-flight snack: 0/10
Breakfast or light meal before arrival: 0/10

========== George Bush Intercontinental (IAH) - ==========



Security/Immigration efficiency: 7/10
Access and parking: 5/10
Services and activities: 6/10
General cleanliness: 6/10

Summary:

While being a BA member. I hope a change will come..
The new first class is due to open around may will bring a much needed new level.

The lounge is far from First Class feeling...
- The bathroom/toilet : Not what you expect. Aside from not so clean, they are too old...
- Staff : Average. No smile..
- The catering.. The buffet would have been great in the business class lounge but not FC. The fast you can't get in the ground the right cooking of your burger is beyond me... I agree it's a way to save time. In that case you don't put the pax at the center.

The flight:
Cabin : The seat was good a decade ago, but in today's world, it's no longer the case. It's too narrow.
IFE ; good with many choices in French.
Staff : Okay, they just don't go the extra mile to satisfy you.
Catering : While the lunch was correct, seeing your sandwiches in a plastic on your plate, it really puzzled me. Can you at least remove the plastic bag ?

All in all, an average experience with BA.

Thanks for reading,

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