You Trip Report

	DATE	FLIGHT NUMBER	SEAT	AIRCRAFT
30 Mar 21	UA 297	2D	787-9
CLASS	VIEWS	LANGUAGE	AUTHOR
Business Class	87612	English	jetsetpanda

Prologue:

Hello and welcome to the last portion of my MIA trip.

This time I had the opportunity to fly on the 789 with the 2x2x2 configuration in Business which I have never experienced on UA. Personally I would prefer the cabin with the solo seats by the windows.

The Grand Bazaar in Terminal C outside under the UA Club rotunda.

This UA Club is old and in desperate need of a renovation. I noticed that the snack selections have been reduced since the last time I was here. At least now you can self serve coffees and lattes from the machines.

My snacks.

Plane at the gate.

Boarding was orderly.

FA at the door was not the most charming.

My seat in the middle row. During the flight my neighbor put her glass of wine on the tray that is shared between the two seats and managed to spill it on my side. My socks and part of my pant got wet. Another reason to hate these seats. She apologized profusely and tried to clean my side of the tray.

Pax filling the cabin.

Beware of the overhead lockers above row 1 and 2. They are restricted.

Pillow wrapped blanket and amenity kit already at the seats.

I got lucky. There was an extra kit in the side pocket.

Slightly different design from the last time I got these.

Tight foot rest.

FA took meal selection while still on the ground. Today's choices were chicken in a glazed cider sauce or raviolis. I started with my mix of orange and cranberry juice.

My meal.

Chicken looked dry. Where's the glaze sauce? At least now the bread is warm.

Mango sorbet for dessert.

WC.

Snack basket before arrival.

========== Newark Liberty Intl Arpt (EWR) - ==========

Security/Immigration efficiency: 9/10

Access and parking: 9/10

Services and activities: 8/10

General cleanliness: 9/10

========== United Club Gate C74 ==========

Staff Service: 7/10

Entertainment: 2/10

Business Center: /10

Food: 4/10

Lounge Design: 4/10

Spa and Bathroom: 2/10

Wifi: 10/10

========== United Airlines - Airline ==========

Cabine comfort: 9/10

Crew: 7/10

Entertainment: 9/10

On-time performance: 10/10

Appetizer: 0/10

Starter: 7/10

Main Meal: 6/10

Main Meal-2: 0/10

Cheese: 0/10

Desserts: 8/10

Alcohols: 0/10

Mid-flight snack: 8/10

Breakfast or light meal before arrival: 0/10

========== San Francisco Intl Arpt (SFO) - ==========

Security/Immigration efficiency: 9/10

Access and parking: 10/10

Services and activities: 9/10

General cleanliness: 9/10

Summary:

The UA Club was a disappointing experience. It's old, the WC's contain only 1 urinal and 1 toilet for the men (I think there are 3 sets of each for males/females inside the lounge) and the snack offerings have been reduced.

Aboard it was an average experience on UA. Some crew were friendly while others were less so. It's getting a little boring to choose between chicken or pasta in a premium cabin. At least on AA there are 4 choices on their equivalent transcon flights and seafood is one of their choices.

22 Comments

Thomas — Apr 06,2021

I would be sick to eat the catering in the lounge. Not much healthy..... :(
Average pax ex I would say.

Thanks my friend for this review.
Reply

SERGE13 — Apr 06,2021

Pour de bon, ce sont des machines à diabétiques... Dommage

Nomascoach — Apr 06,2021

+1

jetsetpanda — Apr 06,2021

I can't believe that there is not even an attempt to offer freshly prepared foods. Other lounges offer soups, pre-packaged salads or sandwiches. UA Clubs have just become snack vending machines when it comes to catering.

AAFlyer — Apr 07,2021

Sad thing..
I heard that Hilton's CEO wants the cut to stick.
Bibopaul — Apr 06,2021

Thanks for this report JetSet, while I'm not from US, I can't stand the lounge "buffet".
In the air, the layout is outdated.
Reply

jetsetpanda — Apr 06,2021

Yes nowadays most J cabins afford direct aisle access. The buffet is a big disappointment and I think it is the worst of all US domestic airlines.
Emile — Apr 06,2021

Thanks Panda. Nice report.
No wonder why US are gaining weight.
2-2-2 in Business is a no go in 2021.
Reply

jetsetpanda — Apr 06,2021

You can guess how much harm all this sodium, fat and sugar does to your body if eaten frequently. I've heard UA is updating these cabins.
Capoune — Apr 06,2021

Hi Adan!
2-2-2 onboard a 787!
Poor expérience for such à long flight...
Thank you for sharing my friend.
Reply

jetsetpanda — Apr 06,2021

This type of seating configuration is only good if you travel with a companion. Indeed a poor experience. See you.
Casper — Apr 06,2021

Amigo,
Thanks for this review of this stone age cabin.
The overall experience is just bad. At least you have the miles.
Reply

jetsetpanda — Apr 06,2021

Hola Casper. Thankfully after this trip I met the TK qualifications to extend my status. The things we do.
Nomascoach — Apr 06,2021

Do I really need to comment such a lousy flight ? I do !
I have seen reports on Jet Blue and damn, it's fucking awesome compared to UA.

Thanks a lot Jetsetpanda for your report.
Reply

jetsetpanda — Apr 06,2021

I think JetBlue and AA premium transcon are the best products out there right now. Thanks for commenting.

AAFlyer — Apr 07,2021

Agreed !
AAFlyer — Apr 07,2021

Thanks Panda fpr this report. AA is far better. Have you seen the news with UA flying to JFK ? A good move.
Reply

jetsetpanda — Apr 07,2021

Yes I've read about it. I think it's about time. As a member of *A they need to take into account the connecting traffic from other members arriving in JFK.

The difference gap between AA and UA is very wide indeed.
samlecorsaire — Apr 08,2021

Hello Adan,
So sorry for your sock and agree with the 1-2-1 configuration in J class.
Thank you for sharing, I think your next flight will be with AA!!!!!!!!!!!!!!!!!!!!
bye
Reply

jetsetpanda — Apr 08,2021

Salut Sam,

Thanks but my next trip is on UA at the end of April. ;)
Alex — Apr 19,2021

Hello Jetsetpanda,

Thank you for sharing with us this nice report.
Bye

Alex
Reply

jetsetpanda — Apr 20,2021

Hi Alex,

Thanks for stopping and commenting.

See you.