Prologue:

Hello and welcome to this mileage run TR that I did over the weekend.

This trip was conceived after I saw a good fare to NY for USD 231 RT. I needed to fly around 8,000 miles in order to preserve my TK Gold Elite status before Aug. 2020 and this trip was cheap enough to warrant a run just for that.

I purchased a Basic Economy fare (N) which only gave me 50% mileage and was highly restrictive. It's been a long time since I have visited EWR and this was the perfect opportunity to do so. Besides as avgeeks we tend to do crazy things in order to be on a plane and accumulate status. ;)

24 hrs before my departure I received an email from UA reminding me how restrictive the Basic Economy fare was. When I checked in I noticed that the computer assigned me 25F - a middle seat right behind the last middle row of E+. For a second I was excited because according to UA site map row 25 on the 777-200 seemed to be in E+ but upon checking further on seatguru.com this was not the case. The airport was not very crowded and I used the Premium desk to check in. An agent at the entrance of the line directed me to use the kiosk for check-in and print my boarding pass. I am dropped off at the airport about 3 hrs before dept with plenty of time.

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Nice exhibition from the past by the entrance to the F gates @ UA.

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Dedicated to Francis. Oauf!

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First stop the UA Club at T3 Gates E. SFO has recently renamed the gates in an effort to make it more passenger friendly to get around.

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Reception was friendly and welcoming. I asked the agent if she could find me an aisle seat and she advised me that only middle ones were available and to check at the gate.

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Interior of the lounge.

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Bar.

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Buffet.

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Salad bar. There was also minestrone soup (not pictured).

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A while back there was a charcuterie tray with different types of cold cuts. Today I only saw salami as the only choice.

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Hummus and pita chips.

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Bread in a jar? First time I have seen it being served this way. :P

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My snack - salad with lite lemonade.

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Minestrone soup with a sprinkling of Parmesan cheese.

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Then it was time to go to the F gates and visit the UA Club by the Rotunda.

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United Club T3 - Rotunda "F" gates. This UA Club is a vestige of the old UA one with a maritime theme inside. I hope it never gets remodeled and stays the same. It is fairly large with different sitting areas.

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Entrance hall.

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Magnificent lobby with customer service desk. I tried my luck again but nothing was available. Agent suggested me to ask at the gate.

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The martime theme is everywhere.

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Bar.

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Snacks to go.

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At around 45 min. before dept. I left for the gate.

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My plane parked at F19.

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On time dept. and weather in NY. It's cold! I inquired with one of the gate agents if there was an aisle seat and she informed me that because I purchased a Basic Economy fare no changes were allowed. Fair enough. The weird thing is that on my return I was assigned an E+ window seat and there were plenty of regular seats opened in the back.

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Boarding commenced with priority boarding given to pax with disabilities families with children active military personnel and Global Service/Premier elites. This was followed by Group 1 then 2 and the rest.

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Nice welcome aboard.

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J cabin with the strange configuration of seats facing front and back.

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Economy cabin with a 3-4-3 config.

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Row 25 - My seat is the second one from left to right.

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The flight was full in Y but there were a few E+ middles seats that were empty on the sides.

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Seat pitch and pocket seat docs. On UA site under My Booking this row seemed to be part of E+. In reality row 24 in the middle is the last one although the seats on the sides of row 25 were E+. Strange configuration.

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Not the cleanest airplane. Two electrical plugs for 4 pax.

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This protruding box and the bar right in front of me cuts a lot of my foot space.

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No IFE. Instead UA asked you to download the app on your devices.

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After take off service started with a beverage and to my surprise E+ pax were offered a meal. I asked the FA for a snack box and she told me that she had a lot of leftover meals from E+ so she gave me one. I really appreciated her kind gesture and there was a choice between beef or quinoa. Both choices were cold. FA's offered water throughout the flight and just before arrival there was a cookie offered. Behind me in regular Y pax were only offered Biscoff cookies or pretzels. There was 1 more snack which I forgot (maybe snack mix or Dutch caramel cookie).

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Beef slices over soba noddles served with cucumbers.

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Fresh fruit and brownie.

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========== San Francisco Intl Arpt (SFO) - ==========



Security/Immigration efficiency: 9/10
Access and parking: 10/10
Services and activities: 9/10
General cleanliness: 10/10

========== United Club ==========



Staff Service: 9/10
Entertainment: 7/10
Business Center: /10
Food: 5/10
Lounge Design: 9/10
Spa and Bathroom: 9/10
Wifi: 10/10

========== United Airlines - Airline ==========



Cabine comfort: 3/10
Crew: 10/10
Entertainment: /10
On-time performance: 10/10
Appetizer: 0/10
Starter: 0/10
Main Meal: 8/10
Main Meal-2: 0/10
Cheese: 0/10
Desserts: 9/10
Alcohols: 0/10
Mid-flight snack: 0/10
Breakfast or light meal before arrival: 0/10

========== Newark Liberty Intl Arpt (EWR) - ==========



Security/Immigration efficiency: /10
Access and parking: 7/10
Services and activities: 8/10
General cleanliness: 9/10

Summary:

It's been a long time since I have flown a transcon trip on UA. I was surprised that E+ pax were offered a meal and not just cookies or pretzels. If I wanted to reserve a seat it would have cost USD 19 but I decided to take a chance.

Overall I found the staff at UA to be courteous and at times friendly. As far as comfort the Y seats in the 777-200 felt narrow and tight. It was literally a sardine can when the flight is completely full.

13 Comments

  • Thomas —


    Thanks Adan, the lounge looks better than the one we've been to :) Good to get something to eat.
    No wonder why you were tired !

    Reply
    jetsetpanda —
    Hi Thomas,

    To think that the one that we've been to was the Intl one and used for *A Golds. What's wrong with this pic? Soup and salad are great for your health. ;)
  • Emile —


    A very good review, I'm still not sold on the product. Thanks for sharing your MR.

    Reply
    jetsetpanda —
    Hi Emile,

    This is what happens when bean counters run the company. You are welcome.
  • GG_007 —


    Thanks for sharing this TR

    "This UA Club is a vestige of the old UA one with a maritime theme inside"
    It's a gorgeous UA Club I like it

    "Agent suggested me to ask at the gate."
    I can't understand why it should be different at the gate

    Great FA on board you were lucky

    "Beef slices over soba noddles served with cucumbers."
    I could never get used to this American food

    Seats are not comfortable

    A real true redeye flight :(

    See you soon

    Reply
    jetsetpanda —
    Salut GG,

    "It's a gorgeous UA Club I like it"
    - It has a lot character. It reminds you of the old UA, not CO. :P

    "I can't understand why it should be different at the gate"
    - It's called passing the ball. :) Nobody wants to look like the bad guy.

    "Great FA on board you were lucky"
    - As a result of dealing with a great pax. ;)

    "I could never get used to this American food"
    - It's an Asian dish or at least Asian inspired. Maybe you should try mayo on the soba noodles to make it a salad. :P

    "Seats are not comfortable"
    - They are great if you want to snuggle with someone.

    "A real true redeye flight :("
    - I hate these type of flights.

    A plus tard.
  • Casper —


    I feel the pain. I don't get the point why at the gate is should be different. Not the best timing, Gracias Amigo.
    Casper

    Reply
    jetsetpanda —
    Hi Casper,

    Ouch! Supposedly gate agents have the ultimate control of the flight and it is up to them to grant every wish. :P Passing the ball....
  • AntoinePil —


    Thanks for the review! I like the exhibition back to the 50s, nice lounge decoration!

    Reply
    jetsetpanda —
    Hi Antoine.

    The two domestic lounges are a great contrast between modern and old fashioned. Ah the 50's...I wouldn't know since I wasn't born yet. :P Maybe other members can give you a nostalgic opinion. ha ha
  • AAFlyer —


    You are brave Adan ! Thanks for another stellar review.

    Reply
    jetsetpanda —
    Hey there AAFlyer,

    Glad you liked it. Brave? more like someone who lost his marbles. :P Thanks.
  • Capoune —


    Hello Adan!

    Thank you for this really nice TR.

    See you soon.

    Reply

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