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Prologue:

Welcome to this short report of a CM flight that I took last year. The flight was at night and I had an aisle seat, so I did not have the opportunity to do plane spotting and aerial views but on the next report there will be more of that.

There are 3 United Clubs in T3 after security check. This one is hidden in the Mezzanine area across from gate 71A in the mezzanine area. You need to take the elevators to get there.

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The lounge is small and there is no natural light and views.

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Bar

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Buffet in the back.

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Soup and salad bar. Where is the charcuterie tray?

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Gate G93.

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Plane at the gate.

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Boarding was orderly and right after take off dinner was served. There was a choice between pasta and beef. I chose cheese raviolis and there was not enough tomato sauce. I had a glass of water and a combination of pineapple/guava juice that only CM carries to accompany the meal.

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Salad.

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Good but not enough sauce.

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Dessert.

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Before arrival a packaged snack was distributed.

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========== San Francisco Intl Arpt (SFO) - ==========



Security/Immigration efficiency: 10/10
Access and parking: 10/10
Services and activities: 9/10
General cleanliness: 10/10

========== United Club ==========



Staff Service: 7/10
Entertainment: 7/10
Business Center: /10
Food: 6/10
Lounge Design: 8/10
Spa and Bathroom: 0/10
Wifi: 9/10

========== COPA Airlines - Airline ==========



Cabine comfort: 9/10
Crew: 8/10
Entertainment: 7/10
On-time performance: 9/10
Appetizer: 7/10
Starter: 0/10
Main Meal: 7/10
Main Meal-2: 0/10
Cheese: 0/10
Desserts: 5/10
Alcohols: 0/10
Mid-flight snack: 0/10
Breakfast or light meal before arrival: 8/10

========== Tocumen Intl Arpt (PTY) - ==========



Security/Immigration efficiency: /10
Access and parking: /10
Services and activities: /10
General cleanliness: /10

Summary:

This was an average flight with CM and service was courteous. I think CM is generous to offer a full dinner and snack service on their flights when competitors offer less.

All drinks including alcoholic ones are free.

15 Comments

  • Thomas


    That's a very long trip on a 737... red-eye.. While the tray is free, they are a bit stingy. Why no Charcuterie GG won't be happy !
    Thanks Adam :)

    Reply
    jetsetpanda
    Hi Thomas,

    Good luck with this airline. CM doesn't have widebody planes. At least AV has A330's and 787's.

    UA included in their marketing and communications that a charcuterie tray would be available as part of its club improvements. I think we know how this tale ends. ;)

  • GG_007


    Thanks for sharing this TR

    The lounge offer is very poor even if there were a (bad) charcuterie tray ;)

    More than 7 hours flight time and this is the meal that CM is serving ???
    WTF let's go eating a Clam Chowder or BYOF before boarding

    See you soon for the next flight

    Reply
    jetsetpanda
    Hi GG,

    UA Club offers have always been poor. For a very short time I have seen the elusive charcuterie tray but they seem to have disappeared.

    Fly a US carrier and see what they give you on a similar flight of the same length. At least i had a choice of a hot meal. Clam chowder with sourdough bread is delicious but I prefer my bread toasted and with butter. :P
  • Casper


    Terrible to get such a plane on a long haul and overnight.
    Were you on diet ? lol,you'd better eat in the lounge prior to the flight.
    Thanks Panda.
    Casper

    Reply
    jetsetpanda
    Hi Casper,

    Yeah "see-food" diet. All I had was rabbit food at the lounge. :P
  • Emile


    Thank you Panda for another review. Loved your writing style! Good to see a YTR on a not famous airline.

    Reply
    jetsetpanda
    Hi Emile,

    Just trying to make things a bit more interesting. ;)
  • AntoinePil


    Steal the posters in the lounge and on the way to it! I love them ;-)

    Reply
    jetsetpanda
    Salut Antoine,

    You want me to be banned from UA for life? :P I agree that those posters are quite unique and I have never seen them anywhere else but at this lounge.
  • Capoune


    Thank you Adan for this nice TR.
    Boeing 738 for a 7h flight!!!! The lounge is very poor but onboard it’s not so bad.
    Thank you for sharing with us

    Reply
    jetsetpanda
    Hi Seb,

    Any flight above 5 hrs should be on a widebody plane. One can only hope.

    Well you know the reputation of U.S. lounges. You have to make with what you have.

    Thanks.
  • Vendredi13


    Woof JetSet !

    Long haul night flight !
    Nice photos in the lounge. Who had stolen the "forbidden" tray ?

    You give good marks for the airport and comfort cabine !

    Thanks for sharing, Adan !

    Reply
    jetsetpanda
    Ouaf Francis!

    I hate red eye flights! I really do!

    "Who had stolen the "forbidden" tray ?"
    - The tray had become a forbidden item. :P

    SFO is actually a very nice airport. Maybe I'm biased. ;)

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