Please Select the Language

English Spanish

Prologue:

Welcome to this short report of a CM flight that I took last year. The flight was at night and I had an aisle seat, so I did not have the opportunity to do plane spotting and aerial views but on the next report there will be more of that.

There are 3 United Clubs in T3 after security check. This one is hidden in the Mezzanine area across from gate 71A in the mezzanine area. You need to take the elevators to get there.

photo 640x640 3

photo 640x640 3

photo 640x640 3

The lounge is small and there is no natural light and views.

photo 640x640 3

photo 640x640 3

Bar

photo 640x640 3

Buffet in the back.

photo 640x640 3

Soup and salad bar. Where is the charcuterie tray?

photo 640x640 3

photo 640x640 3

photo 640x640 3

Gate G93.

photo 640x640 3

Plane at the gate.

photo 640x640 3

Boarding was orderly and right after take off dinner was served. There was a choice between pasta and beef. I chose cheese raviolis and there was not enough tomato sauce. I had a glass of water and a combination of pineapple/guava juice that only CM carries to accompany the meal.

photo 640x640 3

Salad.

photo 640x640 3

Good but not enough sauce.

photo 640x640 3

photo 640x640 3

Dessert.

photo 640x640 3

Before arrival a packaged snack was distributed.

photo 640x640 3

========== San Francisco Intl Arpt (SFO) - ==========



Security/Immigration efficiency: 10/10
Access and parking: 10/10
Services and activities: 9/10
General cleanliness: 10/10

========== United Club ==========



Staff Service: 7/10
Entertainment: 7/10
Business Center: /10
Food: 6/10
Lounge Design: 8/10
Spa and Bathroom: 0/10
Wifi: 9/10

========== COPA Airlines - Airline ==========



Cabine comfort: 9/10
Crew: 8/10
Entertainment: 7/10
On-time performance: 9/10
Appetizer: 7/10
Starter: 0/10
Main Meal: 7/10
Main Meal-2: 0/10
Cheese: 0/10
Desserts: 5/10
Alcohols: 0/10
Mid-flight snack: 0/10
Breakfast or light meal before arrival: 8/10

========== Tocumen Intl Arpt (PTY) - ==========



Security/Immigration efficiency: /10
Access and parking: /10
Services and activities: /10
General cleanliness: /10

Summary:

This was an average flight with CM and service was courteous. I think CM is generous to offer a full dinner and snack service on their flights when competitors offer less.

All drinks including alcoholic ones are free.

15 Comments

  • Thomas —


    That's a very long trip on a 737... red-eye.. While the tray is free, they are a bit stingy. Why no Charcuterie GG won't be happy !
    Thanks Adam :)

    Reply
    jetsetpanda —
    Hi Thomas,

    Good luck with this airline. CM doesn't have widebody planes. At least AV has A330's and 787's.

    UA included in their marketing and communications that a charcuterie tray would be available as part of its club improvements. I think we know how this tale ends. ;)

  • GG_007 —


    Thanks for sharing this TR

    The lounge offer is very poor even if there were a (bad) charcuterie tray ;)

    More than 7 hours flight time and this is the meal that CM is serving ???
    WTF let's go eating a Clam Chowder or BYOF before boarding

    See you soon for the next flight

    Reply
    jetsetpanda —
    Hi GG,

    UA Club offers have always been poor. For a very short time I have seen the elusive charcuterie tray but they seem to have disappeared.

    Fly a US carrier and see what they give you on a similar flight of the same length. At least i had a choice of a hot meal. Clam chowder with sourdough bread is delicious but I prefer my bread toasted and with butter. :P
  • Casper —


    Terrible to get such a plane on a long haul and overnight.
    Were you on diet ? lol,you'd better eat in the lounge prior to the flight.
    Thanks Panda.
    Casper

    Reply
    jetsetpanda —
    Hi Casper,

    Yeah "see-food" diet. All I had was rabbit food at the lounge. :P
  • Emile —


    Thank you Panda for another review. Loved your writing style! Good to see a YTR on a not famous airline.

    Reply
    jetsetpanda —
    Hi Emile,

    Just trying to make things a bit more interesting. ;)
  • AntoinePil —


    Steal the posters in the lounge and on the way to it! I love them ;-)

    Reply
    jetsetpanda —
    Salut Antoine,

    You want me to be banned from UA for life? :P I agree that those posters are quite unique and I have never seen them anywhere else but at this lounge.
  • Capoune —


    Thank you Adan for this nice TR.
    Boeing 738 for a 7h flight!!!! The lounge is very poor but onboard it’s not so bad.
    Thank you for sharing with us

    Reply
    jetsetpanda —
    Hi Seb,

    Any flight above 5 hrs should be on a widebody plane. One can only hope.

    Well you know the reputation of U.S. lounges. You have to make with what you have.

    Thanks.
  • Vendredi13 —


    Woof JetSet !

    Long haul night flight !
    Nice photos in the lounge. Who had stolen the "forbidden" tray ?

    You give good marks for the airport and comfort cabine !

    Thanks for sharing, Adan !

    Reply
    jetsetpanda —
    Ouaf Francis!

    I hate red eye flights! I really do!

    "Who had stolen the "forbidden" tray ?"
    - The tray had become a forbidden item. :P

    SFO is actually a very nice airport. Maybe I'm biased. ;)

Login to post a comment.