Prologue:
It was my summer holiday to Europe and first time with Qatar Airways.broken wheel on arrival in Amsterdam.
The backing of the bag was also broken and still now there has been no compensation given to me.
========== Doha International Arpt (DOH) - ==========
Security/Immigration efficiency: 6/10
Access and parking: 6/10
Services and activities: 1/10
General cleanliness: 3/10
========== Qatar Airways Arrival Lounge ==========
Staff Service: /10
Entertainment: /10
Business Center: /10
Food: /10
Lounge Design: 0/10
Spa and Bathroom: 0/10
Wifi: 0/10
========== Qatar Airways - Airline ==========
Cabine comfort: 5/10
Crew: 3/10
Entertainment: 7/10
On-time performance: 6/10
Appetizer: 0/10
Starter: 0/10
Main Meal: 0/10
Main Meal-2: 0/10
Cheese: 0/10
Desserts: 0/10
Alcohols: 0/10
Mid-flight snack: 0/10
Breakfast or light meal before arrival: 0/10
========== Schiphol Arpt (AMS) - ==========
Security/Immigration efficiency: 7/10
Access and parking: 7/10
Services and activities: 3/10
General cleanliness: 6/10
Summary:
When I arrived in Amsterdam I found out straight away that one of the wheel is just handing on to its dear life. I quickly made a complaint with Swissport (who handles all baggage claims for Qatar Airways). The staff could not do much except to give me a receipt for a 'damage report' and ask me to keep the report save.I quickly email amsllqr@nl.qatarairways.com to inform them about this issue.
I only received an email 1 day before I was about to leave Amsterdam to go back home (2wks later) to say that I need 'The Original Purchase Receipt of the bag' for them to proceed with my claim. They also expected me to go and fix my own bag while I'm on a holiday in a different country than my own.
0 Comments
No Comment Posted Yet!
Login to post a comment.